BTC_DCN
Dentacoin
BTC_PDX
Paradox
BTC_PGUC
PlusGoldUnionCoin
BTC_ANT
Aragon
BTC_ERSO
Erso
BTC_SNM
SONM

Help

Frequently Asked Questions

  • Is my personal information protected while using cryptocurrency?
  • What do I need Novaexchange for?
  • Do you support alternative methods of funds depositing such as debit or credit cards?
  • How quickly does the Support Team respond to the request?
  • Is there any fee for using Novaexchange?
  • How does Novaexchange calculate balances and trades?
  • I have made a new coin and want it listed, what do I do?
  • Do you list any currency?
  • Is my personal information protected while using cryptocurrency?

    Yes, it is! Cryptocurrencies don't save any personal data about the owners of electronic wallets. Attack-proof encryption cryptoalgorythms are used by the system that excludes the threat of access to electronic wallets by third parties as well as forgery of electronic accounts. Bitcoin and other currencies are strongly protected and completely anonymous. Novaexchange don't pass and don't distribute any information about the users of the service by any way.

    Due to the fact that personal wallets are located in users' computers Novaexchange strongly recommends that users do their best to protect their data from virus attacks and access by third parties and take all the necessary measures to mitigate the risks of electronic funds robbery. Among such protection measures there are correct configuration of home routers, installation of anti-virus software etc.

    What do I need Novaexchange for?

    Novaexchange is a cryptocurrency exchange platform that unites major market players. Novaexchange always supports cooperation with the most popular world cryptocurrencies and provides the possibility to gain profit at electronic money exchange transactions.

    How quickly does the Support Team respond to the request?

    Major quantity of responses comes to users within an hour, but sometimes it takes up to 24 hours to send the response. We are working at improvement of Support Team performance.

    Is there any fee for using Novaexchange?

    Novaexchange fulfills exchange trades and charges a commission from each trade. Commission amount depends upon the currency type however does not exceed 0.2% of the trade amount as a general rule.

    How does Novaexchange calculate balances and trades?

    In order to do exact calculations Novaexchange uses Decimal fixed point. Once your value is constructed it is immutable and will keep a precision up to 63 numbers during the calculation, leaving no room for math errors. Novaexchange utilizes ROUND_HALF_DOWN for rounding any value - after the full calculation is complete for your presentation.

    I have made a new coin and want it listed, what do I do?

    If it is a new and untested currency we do accept Pay to List service. Currently setup fee of 1 BTC and a yearly fee of 0.25 BTC. The wallet must have source code available for inspecting for trojans and other things that can manipulate Novaexchange as a service. The yearly fee does not apply for coins that has a trade volume of at least 0.2 BTC over a three (3) weeks period.

    Do you list any currency?

    The simple answer is Yes! However we are limited by hardware and hardware is not cheap and some currencies will be unlisted if they are not having a BTC Volume of 0.2 under three (3) weeks. We do however offer unlisting guarantee where the community can pay a yearly fee in order to keep the currency listed. The fee is currently set to 0.25 BTC/year.

    Contact us directly

    Getting Started

  • What is a crypto-currency?
  • How does a crypto-currency work?
  • Is it legal to use cryptocurrencies and work with Novaexchange?
  • How to reset pin code?
  • How to change email address?
  • How to change password?
  • Read news page for important updates
  • What is a crypto-currency?

    Cryptocurrency is digital money that can be used just like any other type of money you control. However, this money exists solely on hardware like your phone or computer. Many currencies you can download their wallet application onto your device to store digital coins/tokens into for later use. In addition you can keep them in online wallets for quicker, and convenient access. Informational Video Watch here: Information Video

    How does a crypto-currency work?

    Informational Video Watch here: Information Video
    Listed in the Nova markets there is a great number of cryptocurrencies similar to Bitcoin that have the same characteristics of safety and reliability. Many reliable currencies are available at Novaexchange.

    Is it legal to use cryptocurrencies and work with Novaexchange?

    Novaexchange is a trading platform for a wide range of cryptocurrencies similar to Bitcoin. Account at Novaexchange website is completely legal and cryptocurrency trade is allowed by legislation of nearly all the countries worldwide.

    How to reset pin code

    Reset your PIN code here: https://novaexchange.com/account/basic/ or go to Account >> basic settings >> press the button change pin

    How to change email address?

    Go to Account >> basic settings >> Write the new email and validate.

    How to change password?

    Go to Account >> Basic settings >> press the change password button

    Read news page for important updates

    Read the nova News Page alot of information and important updates can be read there.
    Trollbox rules: no attacking users, no phone numbers, no attacking Novaexchange, no malicious links, No short links, no links to other exchanges, no unacceptable language, no telling people to go to other exchanges, no flooding the board, No passing out of coins in the trollox not listed on Novaexchange

    Contact us directly

    Withdrawal

  • Where can i find my withdrawl?
  • Where can i find my withdrawl History?
  • Where can i find more information about my transaction?
  • Where is my withdrawal confirmation email?
  • Withdrawal going to Manuall?
  • Do you fulfil any funds withdrawal requests?
  • Where can i find my ongoing withdrawl?

    You can go to Account > Ongoing deposits and withdrawals to see all your transactions.

    Where can i find my withdrawl History?

    You can go to Account > Withdrawal History.

    Where can i find more information about my transaction?

    To find more information about your transaction, You can search for a blockexplorer for the coin. You can find TX id to search on the blockexplorer on Ongoing deposits and withdrawals.

    Where is my withdrawal confirmation email?

    Occasionally, your confirmation email will get stuck, so you might have to cancel and redo the withdrawal.
    Sometimes it will get into your spam filter or are blocked from your email provider, we recommend to try another email provider if haveing alot of problems.

    Withdrawal going to Manuall?

    Sometimes there can be the that you send to high amount for the wallet to send, If that happends we need to split the transaction into pieces.
    Sometimes the wallet has stoped, and needs to be restarted to make the withdrawal.

    Do you fulfil any funds withdrawal requests?

    While fulfilling cryptocurrency wallet withdrawal transactions Novaexchange does not coordinate anything with governmental bodies.

    Contact us directly

    Deposit

  • Do you support alternative methods of funds depositing such as debit or credit cards?
  • What is deposit fulfillment waiting time at Novaexchange?
  • How to make an Deposit to novaexchange?
  • Do you support alternative methods of funds depositing such as debit or credit cards?

    At the present moment Novaexchange does not cooperate with the given deposit methods. All the transactions conducted at our website are irreversible that is why use of reversible deposit methods could result in misapplication cases. In future we are planning to add the following funds deposit methods.

    What is deposit fulfillment waiting time at Novaexchange?

    Any deposit or withdrawal transactions starts just as the user's application is created. However any funds transfer and changes can take up to 24 hours. Sometimes delays in 1-2 days are possible. The reason lies in special characteristics of transaction conduct in cryptocurrency networks. Please take it into account while fulfilling deposit and withdrawal transactions.

    How to make an Deposit to novaexchange?

    Hi! Once you are registered with NovaExchange and logged in you go to Wallets -> Balances (https://novaexchange.com/wallets/balances/) and from there you will find a menu for every altcoin there is. If you scroll down to bitcoin menu (BTC) and expand that menu you will find the option for "Deposit BTC" and there you can create your deposit address that you use for depositing btc to your account.

    Contact us directly

    Two-Factor Authentication

  • What is 2FA/MFA or Google Authenticator?
  • How to reset 2FA/MFA?
  • What is 2FA/MFA or Google Authenticator?

    2FA/MFA is one time codes that provides extra security compared to only using traditional static password. To enable this feature you need Google Authenticator application that is available for both Android and iOS smartphones. Once you downloaded Google Authenticator application to your smartphone you have to scan the QR-code on the activation page on NovaExchange with smartphone camera or copy the text code into the text box of Google Authenticator. Once you succeed with adding NovaExchange OTP-generator (one time password generator) to your Google Authenticator it will display the OTP about 20 seconds before it changes. You need to enter one of these OTP into NovaExchange 2FA/MFA activation page in order to activate this feature. Once activated it is used when logging in and perfoming certain tasks like withdrawal etc.
    Informational Video Watch here: >> Information Video

    How to reset 2FA/MFA?

    When you want to reset 2FA/MFA you will need to send a ticket to support.

    Contact us directly

    Contact us

    Please use these e-mails to contact Novaexchange

    Support: support@novaexchange.com

    Marketing / Addcoin: info@novaexchange.com

    Twitter: https://twitter.com/nova_exchange

    Disclamer; Any use of sending e-mails containing spam, viruses or malware will get your account permanently terminated without further notice.

    Orders/Trade

  • How to make an order?
  • How to check orders?
  • How to cancel open order?
  • How to make an order?

    How to Trade after you have deposited: Trading a coin is a simple and not a complicated process from one digital currency to another digital currency. When searching for a coin do not search for it in hot markets but search in the base market: doge, ether bitcoin whatever you are wanting to sell it for, or buy it with. This will save you a ton of time. It will have buy the coin or sell the coin and it is pretty easy to follow:
    Order books are as follows:
    Bids | Buy orders This is what users/traders are wanting to buy
    Asks | Sell orders This is what users/traders are wanting to sell.
    *Be careful with your trading as transactions cannot be reversed. If you make a mistake. You made a mistake.

    How to check orders?

    You can go to Balance >> Open orders to check your current orders that have not been both or sold.
    Or if you want to check orders you have made you can go to Balance >> Order History.

    How to cancel open order?

    You can cancel the order yourself from the page Orders -> Open orders (https://novaexchange.com/orders/open/). You must understand how an exchange operates, you are not buying or selling from a shop, this is exchange where you place orders to buy or sell coins. Only if some other user decides to buy or sell to you the order will be processed.

    Contact us directly

    Select basemarket

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